These are the terms and conditions for you (the “customer”) to use all “services” provided by The Video Sparks Limited (the “provider). These are not limited to, but include its website, located at https://thevideosparks.com; its appointments booking facility; its video communication feature and any electrical work required, including the provision of parts and labour.
By using these services you accept these terms and conditions. The prevailing law is that of England and we reserve the right to amend these terms and conditions at any time.
The address of our website is https://thevideosparks.com. You agree to provide your email address in order to use the website and our services. You access our services for your own use and agree to the use of cookies.
We use cookies, including third-party cookies, to collect data while you use our website. We do this in order to make it work, to protect it securely and to comply with regulations. We may also provide you with tailored content and analyse how you and other people use the website. The website uses cookies to store and retrieve the details you provide and to make the website easier for you to use. By accessing our website, you agree to our use of cookies and in agreement with The Video Sparks Limited’s Privacy Policy.
Our website offers opportunities for you to post comments with other users and us. We do not moderate your comments prior to posting. Your comments do not reflect the views and opinions of us, our agents and /or our affiliates, but reflect your views and opinions, and you accept responsibility for them, such that:
• you are entitled to post your comments on our website if you have all necessary licenses, permissions and consents to do so;
• comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material;
• comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
We do not accept any liability or any subsequent harm, damage or expense arising from your comments. We reserve the right to monitor all comments and to remove any content that we believe contravenes these Terms and Conditions.
By posting comments you agree to us, our agents and /or our affiliates, using, reproducing or editing your comments into various forms, formats or media. Any such use, reproduction or editing will preserve the integrity and intent of your comments.
We may allow certain organisations to reference or link to us, our website and other publications, including government agencies; local community websites; search engines; news organisations; online directory distributors, and certain businesses that we authorise. These organisations may only reference or link to us, our website or publications where it is not in any way deceptive or misleading; it does not falsely imply sponsorship, endorsement or approval of their goods or services; could be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights; and, it fits within the context of the linking party’s website.
References and links may include the use of our full company name; our websites URL address; or any other description of our Website being linked to that makes sense within the context and format of content from referencing or linking party’s reference or link.
If you wish to reference or link to us, our website or other publications you must ask for our permission to do so beforehand by email or post to us. When doing so you must include your full name; your relationship to the organisation; the organisation’s full name; contact information, including the organisation’s website URL; the list of any URL addresses from which you intend to link to our Website; and which areas on our website you would like to link to.
We accept no liability for any content that appears on your website. You agree to protect and defend us against all claims arising from your website.
We reserve the right to request that you remove references or links to us, our Website or publications. You agree to immediately remove all references and links when asked to do by us.
By referencing and linking to us, our Website or other publications, you agree to these terms and conditions.
By making a booking you agree to:
• us using the Stripe payment platform to take your payment details in advance;
• be available to receive the video call that we make to you at that time and date you chose;
• engage fully with us throughout the video call such that we may best attempt to correct your electrical fault;
• tell us / show us as much as possible so that we may correct your electrical fault or provide you with an estimate of cost to correct it;
• consent to us hearing and seeing information during this call;
• recording and storing the video call in line with our responsibilities under the GDPR;
• pay the “initial fee” as advertised where we correct your electrical fault during the video call;
• pay the “initial fee” as advertised where we cannot correct your electrical fault during the video call and you chose for us not to visit you and correct it;
Your payment details are maintained independently of us by Stripe who are an online payment processing service. We do not store any of your payment details.
The video call we make to you will be conducted by a qualified electrician who we authorise to provide services to you and who is registered with a UK electrical trade body as part of the competent person scheme.
Where we cannot fix the electrical fault during this video call we will provide you with an estimate of the cost of correcting it. At this point you are free to continue or discontinue with our services to you. If during the video call we consider that something is dangerous we will clearly state to you what this is. If you chose to discontinue with our services we do not accept any liability for any harm, damage or expense that may arise. You will be liable for the cost of the video call.
Where you choose to continue to use our services after the video call you agree to pay the estimated cost of fixing the fault. We will deduct the “initial fee” for the video call from the “total fee” you pay. We will not take payment from you until we have corrected your electrical fault.
We will agree with you a date and time for us to visit your property. We will prioritise this visit where we think this is important for you. This visit will be conducted by a qualified electrician who we authorise to provide services to you and who is registered with a UK electrical trade body as part of the competent person scheme. The electricians we authorise will show you their photo IDs before entering your property.
The estimated cost is based on what you told us / what we saw during the video call. We reserve the right to revise this estimate if it later materialises that additional or less work is required. Where this happens we will provide you with a full transparent account of any variation. We will be up front with you and let you know of any variation in price before we start any work. Where the revised price is different from the initial estimate you are free to discontinue with our services and we will just charge you the “initial fee” for the video call.
You can cancel or rearrange our visit to your property at anytime. You must let us know by letter or email with at least 24 hours’ notice before the earliest time of your visit. If you do not give us this notice you will need to pay the “initial fee”. If you cancel you will need to pay the “initial fee”. Once we have visited and started the job you will no longer be able to cancel it and you will have to pay the “total fee”. Your statutory rights are not affected.
We will provide you with an earliest and latest time for our visit. We will endeavour to arrive when we say we will, though some things are outside of our control. We will keep you informed of any delay. Rarely we may need to reschedule and we will do this as soon as possible to minimise inconvenience.
Prior to our visit to you please ensure our electrician can access everywhere that they need to and that it is safe to do so, that is, free of household items. We may not be able to complete the work where a health or safety risk exists. We politely ask that your property is free of tobacco smoke whilst the electrician is at your property.
During our visit we may take longer than we said we would, for example, if we are using materials that you have provided that are not satisfactory. We may have to stop working if we find things like Asbestos in your property.
We will respect your property and take great care when working there. Any making good, such as, redecoration or repair is your responsibility, unless we have
been negligent.
We do not provide any guarantee arising from our video call to you.
We will guarantee our work and materials for 12 months from our visit to you. This means that if any problems occur after the completion of the work and they are the result of any faulty workmanship, we will put these right at no further cost to you. Likewise, if any materials we supply are faulty, we will replace them free of charge. We then guarantee any additional work carried out, or additional materials provided, but only until the date that is 12 months from the original visit.
Your statutory rights are not affected.
The “total fee” includes the cost of cost of parts, labour and VAT unless otherwise stated.
Unless otherwise stated we, or any licensors we appoint, own the intellectual property rights for all material on our website and all such rights are reserved. The Video Sparks Limited branding, logo or other associated content and artwork is the intellectual property of us.
You must not sell, rent, sub-license, republish, reproduce, distribute, duplicate or copy material from our website. Without prior approval and written permission, you may not create frames around any of our Website pages that alter in any way the visual presentation or appearance of our Website.
This is set out in our Privacy Policy. This is available on our Website.
Our company, the information we hold and the services we provide to you are compliant with the GDPR.
We will provide you with superb service. If you are not happy please speak to us. If you have a complaint, please email us at info@thevideosparks.com. We will investigate your complaint promptly and fully.
Should you have any queries email us at info@thevideosparks.com.
Our registered address is: The Video Sparks Limited, 108 Whitworth Road, Rochdale, England, OL12 0JJ. Registered in England; Company Number 11258365.
This information can be supplied in large print, Braille or audio on request.
In this terms and conditions document the following words shall have the following meanings:
“Customer” is you.
“GDPR” is the General Data Protection Regulation and it is that regulation governing the protection of your data.
“Initial Fee” is the payment from you to us for the initial video call that we make to you.
“Services” are the things we provide to you.
“The Video Sparks Limited” is “us” and “we”, the “company”, the provider of services to you.
“Total Fee” is the payment from you to us for all the services and any parts and labour we provide to you.
“URL” is the uniform resource locator, the standardised internet address convention.
“You” refers to “you” and “yours”, the customer, who uses the services of The Video Sparks Limited.
Any variation in the use of the above words, such as, plural, capitalisation and/or he/she or they, refer to the same.
